We have always been committed to providing clients and their loved ones with the best possible care.
All our staff are professionally trained to the highest standards and understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created 5 commitments that we will follow rigorously and strive to live up to.
This is our promise
1. Here for you
We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. We also have a national network of funeral homes, as well as local knowledge, so we can help no matter where you need us to be
2. Guiding you through
Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you.
3. A unique tribute to a unique life
Together we can create a completely unique and personalised service – the way you want it to be. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements
4. Making it clear
Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way.
5. Caring professionals
We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
Clients tell their heart-warming stories
We recieve hundreds of thank you cards and letters each week from families that we've looked after. These warm words inspired us to create our 'Making a Difference' films where real clients tell their stories.Watch our client films here